Refunds policy

Effective date: 5 September 2026

We want every box to be worth at least double what you pay. If something goes wrong with your order, here is how we put it right. Boxaroo is run by The Good Company (an interim legal entity while boxaroo's own company is being set up).

Full refund

You get a full refund if:

• The shop cannot provide your box, or
• The shop is closed during your box's collect-by window.

Refund or replacement

If your box turns out to be materially below its stated category or item count, we'll offer you a refund or a replacement box, whichever you prefer.

When we can't offer a refund

• Change of mind after you've ordered.
• Not collecting your box before its collect-by time (a no-show).

How to request a refund

Contact us through in-app support or email hello@boxaroo.ae within 48 hours of collecting your box, with a photo of what you received. This helps us sort it out quickly.

How long it takes

Approved refunds are returned to your original payment method within 5 to 10 business days.

Contact

Questions about a refund: hello@boxaroo.ae. See also our terms of service.