Privacy policy
Effective date: 5 September 2026
Boxaroo is run by The Good Company (an interim legal entity while boxaroo's own company is being set up). This policy explains what we collect when you use the boxaroo app, why we collect it, and how you can control it. If anything here is unclear, email us at hello@boxaroo.ae.
What we collect
We collect the information needed to run your account and get your orders to you:
- Your name and email, from Sign in with Apple or Sign in with Google when you create an account.
- Your phone number, only if you choose to give it to us.
- Order details, including the boxes you order, when you order them, and when you collect them.
- A device push token, if you turn on notifications, so we can tell you when a box is ready or a shop you follow posts something new.
- Photos you choose to add to a find in the app, if you want to share what was inside your box.
We do not collect payment card details ourselves. Payments are handled by our payment provider, and we never see or store your full card number.
Why we collect it
- To create and run your account.
- To process your orders and let a shop confirm your collection.
- To send you order and collection updates.
- To show you honest totals, like how much you've saved across your orders.
- To fix problems and improve the app.
Where it is stored
Your data is stored using Cloudflare's infrastructure. Because Cloudflare operates globally, your data may be processed on servers outside the UAE. In every case, it is handled under the same protections described in this policy.
Sharing with partner shops
When you order a box, we share only your name and your order code with the partner shop, so staff can confirm your collection. We do not share your email, phone number, or payment details with shops. We do not sell your data to anyone.
How long we keep it
We keep your account and order data for as long as your account is active, and for a reasonable period afterwards in case you return or to meet our legal and accounting obligations. If you ask us to delete your data, we will do so unless we are required to keep it for those reasons.
Your rights
You can ask us at any time to:
- See what personal data we hold about you.
- Correct anything that is wrong.
- Delete your account and personal data.
Email hello@boxaroo.ae and a person will action your request.
Children
Boxaroo is for adults. You must be 18 or over to create an account and use the app.
Changes to this policy
We may update this policy as boxaroo grows. If we make a change, we will update the effective date at the top of this page.
Contact
Questions about this policy or your data: hello@boxaroo.ae.